Refund & Return Policy
Last updated: June 2026
1. Scope
This policy governs refunds for paid digital services on OXO HUB, operated by OXO SRL (RO6926354): Pro Membership, token packages, listing promotions (boosts), and expert/sponsor subscriptions. OXO does not sell machinery directly — transactions for physical goods take place between users (see section 5).
2. Paid digital services
Payments for digital services are processed securely via Stripe. The service becomes active immediately after payment is confirmed (e.g. a 30-day Pro Membership, token credit, or an activated promotion).
3. Right of withdrawal (consumers)
If you are a consumer (a natural person), you have a statutory right to withdraw within 14 days of purchasing a digital service under EU Directive 2011/83/EU, PROVIDED the service has not yet been used/consumed.
4. Withdrawal exceptions
By placing the order and giving your consent, you expressly agree that the digital service begins immediately and acknowledge that you lose the right of withdrawal once the service has been fully performed or consumed (e.g. tokens spent, a promotion already published, a subscription period started). For B2B customers (legal entities) the 14-day withdrawal right does not apply.
5. Transactions between users
For sales of machinery and physical goods between users, OXO acts only as a contact intermediary and is not a party to the contract. Refunds, warranties and returns for such goods are settled directly between buyer and seller.
6. How to request a refund
Send a request to oxo@oxo.ro with your order number, account email and the reason. We will review the request and respond within a maximum of 5 business days.
7. Processing time
Approved refunds are returned to the original payment method used for the purchase within 14 days of approval. The actual crediting time depends on your bank/card processor.
8. Contact
For any question about payments or refunds: oxo@oxo.ro · +40 730 112 810 · OXO SRL, Str. Lunca Mare nr. 22-B-2A, Miercurea Ciuc, Romania.